Categories

It should be possible to resize (or maximise) the Mail Window. It should also be possible to adjust the widths of the columns within the Segment Tab. Read more...

What is the problem?: When creating a Mail output which uses a large number of segments, the six lines visible on the segmentation Tab are very limiting. Also, the columns are very narrow, which is problematic when dealing with queries that have usefully informative names.

Would like to be able to customize Appeal Cards. Specifically, we print recent giving history for that campaign on our pledge card. Want to be abl Read more...

Add Me to the List KB Article: BB40819
What is the problem?: We need to have giving history for the campaign on our appeal cards. Fields not available to merge.

Do not use a user's user option settings for campaign, fund, and appeal (ID vs. description) to determine record selection in query, export, report, Read more...

What is the problem?: Different results occur depending on the individual's user option settign for DISPLAY.

Pledge reminders should be able to be generated in advance of the installment due date for proper collection. Read more...

Add Me to the List KB Article: BB214820
What is the problem?: need to generate pledge reminder remit forms at beginning of month in which pledge payment is due. Raiser's Edge only allows generation of pledge reminder forms after pledge past due.

We would like to see most or many more fields available in quick letters (or somewhere in Mail), especially fields associated with giving Read more...

Add Me to the List KB Article: BB86234
What is the problem?: Need to generate appeal letters with a customized ask amount based on last gift amount from Mail

I would like to be able to send mail to multiple comnstituents and have the letter saved on each constituent's record as an action. Read more...

Add Me to the List KB Article: BB84692
What is the problem?: We've done several mass mailings to constituents using mail merge, but when we want to keep a record of the letter on each person's action record we have to copy and paste into the notes tab of the record. Why can't there be an option to save the letters

Unable to schedule NetMail to be sent at a later time Read more...

Add Me to the List KB Article: BB276182
What is the problem?: Applicable Product(s): Raiser's Edge 7, Raiser's Edge Enterprise Solution Title: Unable to schedule NetMail to be sent at a later time This has been filed as a suggestion. While we may not implement it, we will review it for possible use in future prod

Unable to move the prompt to mark gifts as acknowledged later in the donor acknowledgment mail process such as after letters are previewed. Read more...

Add Me to the List KB Article: BB122733
What is the problem?: Applicable Product(s): Raiser's Edge 7, Raiser's Edge Enterprise Solution Title: Unable to move the prompt to mark the gifts as acknowledged after the letters are previewed This has been filed as a suggestion. While we may not implement it, we will rev

The option to mark gifts as receipted is given BEFORE we can view/print the receipts! Why?? I feel the gifts should be marked receipted AFTER they are Read more...

Add Me to the List KB Article: BB44638
What is the problem?: Applicable Product(s): Raiser's Edge 7 Solution Title: Mark gifts as receipted option to appear after all receipts have been printed This has been filed as a suggestion. While we may not implement it, we will review it for possible use in future produc

In places like quick letters I want the include/exclude attributes function to be hierarchical instead of having exclude always override include. Read more...

Add Me to the List KB Article: BB393452
What is the problem?: I want to be able to add an include group at the bottom of the list that happens after all of the above excludes and all of the bottom group gets included. Currently the excludes will all happen after the includes and some of my includes get removed when