02-12-2008, 10:38 AM
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#1 (permalink)
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| Junior Member Join Date: Feb 2008 Location: Mount Vernon, NY
Posts: 2
Rep Power: 0  | duplicate relationship phone types if exists within constituent record According to KB article BB427280 Individual relationship imports with the organization's address and phone number
I beileve this occurs if the organization's phone types are set to "shared" in the drop down. There does not appear to be a way to globally change the phone types to "not shared". We are trying to get the relationships to display the phone types, i.e., email addresses, Business number, etc., of the relationship record (whether constiuent exists or the relationship is a non-constituent). If you try to import a relationship phone type that exists on the org record, you get an error that the phone type already exists.
Note also these KB articles:
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Solution Number: BB226472
Solution Title: Unable to update individual contact types for existing phone numbers via import or global change
Solution Number: BB117197
Solution Title: Unable to import a phone number for nonconstituent contacts
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So is there a way to change the shared option to not shared globally? This might be the workaround. |