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Has anyone ever experienced the following with their RE database.
When we open a record (any record) it takes anywhere from 1 - 2 minutes for it to open. Once the record is open, if you click on any of the other tabs (eg. Gifts), it can take an additional 1-2 minutes to open. The Gift tab takes a lot longer than 2 minutes, maybe 3 - 4 minutes.
Queries and Exports take a very long time to open as well. Queries can take anywhere from 1-5 minutes and Exports take even longer. Some users took 45min to 1 hour just opening up the one Export.
Blackbaud have been able to duplicate the issue, but so far they haven't been able to determine what is causing the problem.
__________________ Carlos Trujillo Project Manager, Foundation Information Systems Baycrest Foundation
Yikes! We did have some slowness way back, but nothing like that. I think BB solution was that we had to send them our data to analyze for, don't want to alarm you, corruption.
I hope that they can help you. Maybe one of our tech experts here on the bus can offer some suggestions. I am assuming you have the proper specs to run your version of RE.
Good luck!
__________________ Anne Marie
I was born with nothing, and I still have most of it.
The problem has been resolved. Turns out there was some information stored within Raiser's Edge regarding Netcommunity. BB sent a patch to clear all links pretaining to Netcommunity, we're back up and running at 100%. Running like this for 1 week was enough, I'm glad they were able to resolve the issue.
__________________ Carlos Trujillo Project Manager, Foundation Information Systems Baycrest Foundation
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