[jas.]

Anyone else getting this message often when they try to access KB? Like, more than 50% of the time? Before I started complaining to blackbaud about it I figured I would do a quick poll.

[tamruffle]

I had trouble earlier....

[asnoah]

I've had trouble lately but usually I wait a bit and then it lets me in.

[Kitri]

I had trouble all day yesterday that I was forced to call them...and they couldn't even tell me a reason for the problem that I was having...

[Vinojd1]

As a good friend from Valdosta GA used to say for situations like this -
"Mebbe you ain't holdin' yer mouf right?"



Jim DiGiovanni
Application Manager, CSM
Wycliffe Bible Translators
407-852-3756
407-459-6756 (cell)
407-852-3601 (fax)
Vinojd1 <mailto:Vinojd1>
Life is a series of short equations
I have enough money to last me the rest of my life, unless I buy
something.
- Jackie Mason <http://www.quotationspage.com/quote/1008.html>
I think it would be a good idea.(when asked what he thought of Western
civilization) Mahatma Gandhi <file:///\\quotes\Mahatma_Gandhi\>



________________________________

From: Blackbaud User Society [mailto:driver@blackbus.org]
Sent: Tuesday, December 11, 2007 3:09 PM
To: DiGiovanni, Jim
Subject: [Miscellaneous-t-2829] RE: knowledgebase is temporarily
unavailable



I had trouble all day yesterday that I was forced to call them...and
they couldn't even tell me a reason for the problem that I was having...

[Kitri]

your "Mouf"?...now that's pretty funny!

[Kitri]

your "Mouf"?...now that's pretty funny!


Kitri Steigerwald
Donor Relations Specialist
American Dental Association Foundation
211 East Chicago Ave
Chicago, IL 60611
Direct (312) 440-4692
Fax (312) 440-3526
www.adafoundation.org
Connecting People. Changing Lives.



________________________________

From: Blackbaud User Society [mailto:driver@blackbus.org]
Sent: December 11, 2007 2:17 PM
To: Steigerwald, Kitri
Subject: [Miscellaneous-t-2829] RE: knowledgebase is temporarily
unavailable


As a good friend from Valdosta GA used to say for situations like this -
"Mebbe you ain't holdin' yer mouf right?"



Jim DiGiovanni
Application Manager, CSM
Wycliffe Bible Translators
407-852-3756
407-459-6756 (cell)
407-852-3601 (fax)
Vinojd1
<http://www.blackbus.org/forum/sendme...ilmember&u=46>
Vinojd1
<http://www.blackbus.org/forum/sendme...ilmember&u=46> >
Life is a series of short equations
I have enough money to last me the rest of my life, unless I buy
something.
- Jackie Mason <http://www.quotationspage.com/quote/1008.html>
I think it would be a good idea.(when asked what he thought of Western
civilization) Mahatma Gandhi



________________________________

From: Blackbaud User Society [mailto:driver@blackbus.org]
Sent: Tuesday, December 11, 2007 3:09 PM
To: DiGiovanni, Jim
Subject: [Miscellaneous-t-2829] RE: knowledgebase is temporarily
unavailable



I had trouble all day yesterday that I was forced to call them...and
they couldn't even tell me a reason for the problem that I was having...

[mwittman]

Intermittent problem for me.

As long as we're unleashing our pain with KB, what about the back button being "broken" by design -- a navigation / interface design choice that should (in my opinion and in that of many many many others) be avoided in most situations. But the "List" link goes back!, I know, I know, but it doesn't make me smile :|

Also, why not let Google index the base of knowledge. If public access is an issue, then implementing a Google Search Appliance could resolve that I believe.

OK, now my positive word of the day: the Blackbaud Knowledgebase is still the Wikipedia of all things Raiser's Edge (alright that's a stretch, but I'm trying) ... life would be more painful without it.

[jas.]

totally, someone should start a 'daily whine' thread--somewhere to vent what's bothering you about RE that day.

But this one's about KB and if I'm the only one with issues. Hmm.... I wonder if it matters if you're using Firefox or IE.

[Anne Marie]

Quote:

Originally Posted by mwittman

Intermittent problem for me.

As long as we're unleashing our pain with KB, what about the back button being "broken" by design -- a navigation / interface design choice that should (in my opinion and in that of many many many others) be avoided in most situations. But the "List" link goes back!, I know, I know, but it doesn't make me smile :|

I don't know if this will work for you, but it does for me - I hit the back button twice. I can usually go back one screen anyway.

[mwittman]

Quote:

Originally Posted by Anne Marie

I don't know if this will work for you, but it does for me - I hit the back button twice. I can usually go back one screen anyway.

Thanks, Anne Marie!

It does work*. However, based on a quick test I just did (IE 7), after to get go further than two clicks deep, you can't back button your way back to the original search criteria page.

It is better than nothing, and there always Ctrl-Shift-Click in Firefox & IE7 to open in a new tab. So, at the end of the day it's not a huge in and of itself.

[n1ugu]

I've found that if I click on the middle word "list" then it will go back to the list of solutions....usually!!! Sometimes it doesn't work, but for the most part it's better than the "back, back" thing!!

[n1ugu]

Quote:

Originally Posted by jas.

totally, someone should start a 'daily whine' thread--somewhere to vent what's bothering you about RE that day.

But this one's about KB and if I'm the only one with issues. Hmm.... I wonder if it matters if you're using Firefox or IE.

Don't they say that daily wine is good for your health?
It's an issue with IE, Firefox and MSN browsers.
Barbara