[ellie070906]

Problem: conflict with MSWORD normal.doc after generating a letter through a record.
Software: MSW 2003 & RE 7.83

If I create a letter and then try to save it as an action or just write the letter from the bio1 tab and after complete it or even if I go to write a simple letter through any of the other optional ways to do so with RE I get the following error message:

"Changes have been made that afftect the global template, normal.dot. do you want to save changes?"

Options are yes or no? No matter which option I pick I then get the message:

"This file is in use by another application or user. (C:documents and Settings...Normal.doc)"

I click "OK"

Save As Screen comes up, I click Save.

Error message: "This file is read only"

So I click "CANCEL"

It sends me back through the loop again 1-4, I end up back at step 1 again, and then if I say "No" the loop exits me completely?

It is not just my workstation that does this, it is all workstations that have this same problem. It is so frustrating. Anybody have a clue? I have asked Blackbaud Customer Support and they tell me it is a Microsoft problem? I have had no luck there either...

Thanks to anyone who can offer help.

[mwittman]

Well, I don't exactly how you should tackle this one, but I found the following helpful article that may somewhat describe sort of what's going on:


Save Changes to the Global Template? Keeps Popping Up
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Save Changes to the Global Template - Normal.dot?
The message "Changes have been made that affect the global template - normal. Do you wish to save those changes?" is an important warning. It means that changes have been made, whether you intended to make changes or not. You can also get it when your template has been altered by a poorly written Add-In program or by a malicious virus. You should get this when you make changes or any other program makes changes.

Getting this every time you close Word is annoying. While it is possible to turn this prompt off, you do not want to do so. Turning this off is like taking the batteries out of your smoke detector because it keeps buzzing!

The reason for the message being shown repeatedly is almost always a poorly written Add-In. The Norton AV Office Plug-In seems to be the most frequent offender recently, but that can change as some other poorly written program comes on the market.

Other offenders include the MS Works Suite Add-In, EZ-Photo, Scansoft, Adobe Acrobat, and Microsoft's own Word Redaction Add-In and MetaData remover. These all install Add-Ins that mess with your normal.dot when they shouldn't do so and don't need to do so. Some of these are .dot files, others are installed. See How to find out whether any Word Add-ins have been installed for instructions on seeing what Add-Ins you have. (Having Add-Ins is not a bad thing. I run Word with 15 Add-Ins, most of which I wrote myself.)

Start with the Add-Ins I've noted. If you have any of them, decide whether they are worth the annoyance they are causing you. Probably they are not. Disable any that are not worth the candle. Restart Word and see if your problem is gone.

If not...

If you start Word using
Start => Run: Winword.exe /a
you'll end up with Word out of the box loading without your saved normal.dot file, with no macros and no Add-Ins. You may notice that it loads much more quickly than you are used to seing. When you close it, you won't get the "normal.dot" prompt.

So, what you need to do is disable all of your Add-Ins (don't delete them). Start by moving .dot files out of your Word Startup folder, one-by-one, with Word closed. Restart Word and see if that Add-In caused the problem. If not, put it back in and take the next one out. (You can put them in a sub-folder of your Startup folder.) If none of them are the problem, move to the .com Add-Ins that have to be uninstalled.

If your offender is not on my list, please write back and let us know which one caused your problems.

Write to the company that put out the Add-In with a complaint, and possibly a bill for your time.

This page last modified on 22 Jun 2006.
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[ereastman]

We had this same problem when new CPUs came in to our dept. The solution? Remove the program PDF Complete if it was installed with Word. Then delete the normal template and reboot. Easy solution, but BB tech staff were of no help to find the answer - thanks to the post here I was able to solve - this forum is great!

[mwittman]

@ereastman glad you were able to solve the Word problem.

I've also found the blackbus.org forum helpful and full of good-natured people.

Cheers!