[BookWorm]

I've only recently started having this problem. Under "Mail" and "Receipts" I enter the "Start receipt number at" and then there's a field to update this number (Tab 1:General). The number has never saved to what I put it in but would always run the receipts starting with the number I put in that field. Now, even when I manual put the start number I want in that field, it defaults back to it's own number when I run them. Very frustrating. I save, I close out, I re-open, etc. The only thing I can get from the knowledge base is that it was taken care of in a previous update and we're past that version already in updates. And when I click on "This didn't help, create case" I get an error message.

Does anyone know what I'm doing/not doing that's causing this problem?

[Anne Marie]

Not sure what's wrong there... Is your receipt number lower than the one RE assigns? ie has the receipt number you choose already been used in the system?

BB has a plug-in for updating the receipt number - I haven't used it, but you perhaps you could check it out and call support to create a case

BB300278 - How to Download & Run the Update Receipt No. Plug In.

Good luck!

[BookWorm]

Thanks, I'll try that.

The number I'm manually putting in is lower than the one RE has in there all the time. It hadn't been a problem before the last update so I don't know if there was something in the last update that changed that feature or not.

[Anne Marie]

Maybe you should try the plug-in then. If you are putting in a lower number than RE generates, it would seem that RE thinks that number has been used already and won't let you save it.

Yes, perhaps the update did affect it. Seems updates often do!

[BookWorm]

It worked! Thanks so much. ^_^

[Anne Marie]

You're very welcome! I am glad to hear that it did indeed work. I actually wish we had more flexibility in changing receipt numbers. Afterall if we make a booboo and need to go back to a previous receipt number, we should be able to do so easily.