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Senior Analyst, Donor Services, DC
Senior Analyst, Donor Services
The American Red Cross touches millions of lives each year. Our humanitarian mission connects us to people and communities across the nation and around the world. We are committed to ensuring that our people, programs and services reflect the diversity of the people and communities we serve. We encourage you to join us on this journey and experience the greatness of the human spirit at its best. We are currently seeking a Senior Analyst, Donor Services for our National Headquarters in Washington, DC.
This candidate will provide analytical support to the donor services effort, including daily/weekly/monthly reports of donor case workload progress; conduct donor services surveys as needed, analyze survey data received and provide survey reports for partners, and all of Development; track donor services trends; track project plan tasks timeline to assist in keeping plan on track for completion; record and transcribe minutes for all standing partnership group meetings and send task reminders to group(s) members; and manage Donor Services internal DSO directory, including SOPs, vision/mission statement, support documents, manuals, and meeting minutes.
Candidate must have a Bachelor's degree and 3-5 years' experience in Customer Service, Donor Relations, Development or University Advancement, or have a combination of experience in these three areas plus demonstrated knowledge of basic customer service philosophies. Must have good analytical and research skills; knowledge of customer survey planning and analysis and strong abilities in project planning and tracking; ability to communicate effectively in writing and speaking; manage multiple tasks; and excellent interpersonal and customer relations skills. Must be proficient in knowledge and use of Microsoft Office products, as well as, having excellent knowledge of other advanced computer systems, especially database and spreadsheet management.
We offer a competitive salary as well as excellent employee benefits and working conditions. For more information or to apply, visit the Jobs page of the American Red Cross Web site at www.redcross.org/jobs and search for keyword 4469BR . Please submit your Resume/CV, cover letter with salary requirement. Qualified candidates will be contacted by phone or e-mail.
The American Red Cross is an Equal Opportunity Employer
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Wed, 16 Aug 2006 03:54:17 GMT