[Lorelei03]

F/T Position Available (p/t option may be available for the right candidates):

COORDINATOR, DONOR SERVICES & DATABASE
Development & Outreach Department
(New York Office)

Human Rights Watch (“HRW”) is seeking a Coordinator of Donor Services and Database to provide critical donor service and database administration support to its Development & Outreach department.

Description: The Coordinator will provide superior service to Human Rights Watch donors. S/he will utilize the departmental data management systems in support of department-wide goals and functions and provide support to a growing direct marketing program. S/he must have knowledge of the current version of Raiser’s Edge and experience working with donors/customers over the phone, by email, and by postal mail.

The general job duties of this position include, but are not limited to: respond appropriately to donor phone, email and postal mail queries; correct and update donor information from returned mail and other sources, ensuring the accuracy, continuity and security of data; supporting staff to successfully enter data, design and generate queries, export data, and produce lists and reports; participate in the gift entry and acknowledgment processes; prepare ad hoc and custom reports as required; assist the Director and Manager of Development Operations with conceptualizing and implementing new database and research tools; coordinate quarterly and special mailings to donors and prospects; and provide other related services as needed.

Qualifications: The ideal candidate will be a creative problem-solver, strategic and organized thinker with a minimum of two years of experience using Raiser’s Edge. S/he will have experience in pulling database queries, import/export and reporting functions; full working knowledge of Microsoft Excel, mail merges and other standard software applications; strong written and verbal skills in English; strong customer service skills; excellent time-management and prioritization abilities. A Bachelor’s degree or equivalent experience is required. The successful candidate will be a team player, self-motivated, attentive to detail and able to work well under pressure while juggling multiple tasks simultaneously. Knowledge of French and/or German languages is a plus.

Salary and Benefits: Human Rights Watch seeks exceptional candidates and offers competitive compensation and generous employer-paid benefits.

PLEASE APPLY IMMEDIATELY by emailing in a single submission: a letter of interest describing your experience, your resume, names or letters of reference and a brief writing sample (unedited by others) to database@hrw.org. Please use “Application for Coordinator of Donor Services and Database” as the subject of your email and indicate where you learned of this posting. Only complete applications will be reviewed.

Human Rights Watch is an equal opportunity employer that does not discriminate in its hiring practices and, in order to build the strongest possible workforce, actively seeks a diverse applicant pool.

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Human Rights Watch is an international human rights monitoring and advocacy organization known for its in-depth investigations, its incisive and timely reporting, its innovative and high-profile advocacy campaigns, and its success in changing the human rights-related policies and practices of influential governments and international institutions.