[kirill]

This is a general technical support position, but our school uses Blackbaud products for its various administrative departments.

Systems Support Specialist

St. Vladimir’s Orthodox Theological Seminary, a graduate school serving approximately 125 students, faculty, and staff in the Crestwood neighborhood of Yonkers (Westchester County), New York, is seeking to hire a temporary part-time (20-30 hours / week) Systems Support Specialist. The new employee would join a team made up of one Director of Systems and several part-time student assistants that support systems and information technologies at the school. This position approximates SAGE Level II Junior Systems Administrator. The Systems Support Specialist would provide primary support to the seminary’s users and support the systems operations of the seminary’s departments.

Required Skills

- Strong interpersonal and communication skills; capable of training users in applications and operating system fundamentals and writing basic documentation; good phone and written communication manner.

- Familiar with the Windows 2000/XP and Mac OS operating systems and its commands/utilities at a user level; can edit files, issue commands, find user’s home directories, navigate through the file system. Basic familiarity with using the command line in UNIX/Linux.

- Fundamental understanding of an operating system: for example, understanding job control, soft and hard links or shortcuts, distinction between a user’s profile and home directory.

- Basic familiarity with relational databases.

- Able to follow instructions well.

- Strong organizational skills.


Required Background

- Two years of college or equivalent post-high school education or experience.


Desirable

- Previous experience in customer support, computer operations, system administration or another related area.

- A degree or certificate in computer science or a related field.

- Familiarity with most basic system administration tools and processes; for example, can boot/shut down a machine, add and remove user accounts, use backup programs and disk-checking utilities, and install a Windows workstation operating system.

- Familiarity with Blackbaud software such as The Raiser’s Edge.

- Experience with internetworking non-similar operating systems, e.g., UNIX, Windows, Macintosh.

- Experience with TCP/IP networking protocols. Ability to debug DNS, DHCP, and other networking issues.

- Experience with HTML and web design.

- Experience using relational databases and experience using a database query language.

- Experience maintaining network cabling.

- Experience installing boards and memory in systems. Experience with diagnosis and repair of computer systems and peripherals (e.g., disks and printers).


Responsibilities

- Coordinate the operation of the seminary’s helpdesk systems under the general supervision of the Director of Systems.

- Assist in administering network and systems under the general supervision of the Director of Systems.

- Respond to help desk requests and provide technical consulting on hardware and software issues.

- Install, configure, test, and debug operating systems and multi-user applications.

- Install, maintain, troubleshoot, and coordinate repairs for PC hardware/software.

- Maintain WWW pages in HTML.

- Document and maintain current hardware/software configurations, inventory files, hardware failure reports and maintenance contracts.

- Maintain system and application documentation.

- Be responsible for routine purchasing of supplies and replacement parts.

- Work on short and long-term projects as assigned.

- Provide light administrative support to the Director of Systems and to the Operations Department.


This is a temporary part-time position scheduled to end June 30, 2008.

Please visit our web site at St Vladimir's Orthodox Theological Seminary - Home for more information on St. Vladimir’s Orthodox Theological Seminary. Please e-mail your cover letter and resume to Rev. Protodeacon Kirill Sokolov, Director of Systems, employment0208@svots.edu.