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Usability is a key tenet of the Infinity platform. A critical aspect of usability is a modern help system. Infinity's radical extensibility model presented some interesting challenges to the documentation team. How would we present help that is perfectly in context, respecting a user's security rights and a dynamic user experience?
In addition, our goal was to offer a help system that seamlessly integrated customer-specific help content along with the built in documentation, presented in a unified, searchable fashion.
The Blackbaud documentation team worked in concert with the engineering team to build a world-class, dynamic, user-extensible help engine. Denise Kadilak, a technical writer on the documentation team, has posted a short screen cast covering some of the key highlights of this award winning system.
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