We are a group of users of Blackbaud products and are not affiliated with Blackbaud. We'd love to have you join our community to help and be helped in getting the most from your Blackbaud software.
Register now to join us to get independant advice on your system, connect with 3rd party consultants to help you maximize your database and have a real alternative to the official Blackbaud website.
Greetings,
Has anyone tried to link Raiser's Edge to their call center software? We are planning an upgrade to our customer contact center/ call center/ phone bank. The question came up "Can we make RE open a record based on an incoming phone call".
We are pretty sure that this would involve using incoming caller ID software to grab the number and feed it to RE, which would then find and open the record containing that phone number. Seems like a good idea - have any of you tried it? Can you give us any advice, or share experiences?
Thanks for your input.
Mark
__________________ Mark Mathyer Development & Membership Services Museum of Science and Industry Chicago, IL Mark.Mathyer@MSIChicago.org
Linear Mode
