01-31-2008, 02:01 PM
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#2 (permalink)
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| Crystal Reports Guru Join Date: May 2006 Location: Philadelphia, PA
Posts: 1,182
Rep Power: 4 
| This is why I never use Blackbaud Support unless I have to. I created a case where I specifically said that "The report will not run, because [the home page is] using the Crystal 8.5 runtime rather than the Cystal XI runtime."
The support person was able to reproduce the problem and got an error message saying that the file was "missing or corrupt," so they wrote back saying that " It appears to be an issue getting to the Report, but just from the Home Page," so now they're trying to figure out why the runtime can't find the file when it should be obvious that the runtime can find the file, it just can't read it because it's in a newer format, especially since I already stated that it was using an outdated runtime.
Drew
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J. Drew Allen
Children's Hospital of Philadelphia
Crystal Reports and SQL Server Consultant
It is better to live your destiny imperfectly than to live an imitation of somebody else's life with perfection. |