[ellie070906]

Problem: conflict with MSWORD normal.doc after generating a letter through a record.
Software: MSW 2003 & RE 7.83

If I create a letter and then try to save it as an action or just write the letter from the bio1 tab and after complete it or even if I go to write a simple letter through any of the other optional ways to do so with RE I get the following error message:

"Changes have been made that afftect the global template, normal.dot. do you want to save changes?"

Options are yes or no? No matter which option I pick I then get the message:

"This file is in use by another application or user. (C:documents and Settings...Normal.doc)"

I click "OK"

Save As Screen comes up, I click Save.

Error message: "This file is read only"

So I click "CANCEL"

It sends me back through the loop again 1-4, I end up back at step 1 again, and then if I say "No" the loop exits me completely?

It is not just my workstation that does this, it is all workstations that have this same problem. It is so frustrating. Anybody have a clue? I have asked Blackbaud Customer Support and they tell me it is a Microsoft problem? I have had no luck there either...

Thanks to anyone who can offer help.