[Kitri]

All I can tell you is: I worked with Heller with: Sandy and Marcelo to be exact and they were helpful; they explained everything in plain english - no "tech" talk; and with everything that they help you with they give you detailed documentation to easily insert into a Policy and Procedures Manual...and that is what i'm currently working on, not that it will get done anytime soon.

I have no complaints at all and they make themselves available and I still bug Marcelo on occasion - and we were done in October!