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Old 12-05-2007, 09:19 AM   #1 (permalink)
rmg rmg is offline
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Join Date: Apr 2007
Location: Ontario, Canada
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Blackbaud Products
- Raiser's Edge (RE)

Salutation problem in Renewal Letter merging

I'm using the Renewal letter option in mail to send my membership renewals. This is a conditional merge that merges my first, second and lapsed letters for expiring memberships. The program I'm having is that the "wizard" preselects the fields that I can merge into my letters which seems fine (expiry date, address, addressee, membership type, etc.). The problem is that although there is a salutation field, when I do the merge, the salutation is the addressee.

As an example, I have Mr. & Mrs. Michael Nichols as the addressee in the constituent record and then Mr. & Mrs. Nichols as the salutation. But when it merges, it merges both as the addressee so all my letters are coming out addressed to the full name: Dear Mr. & Mrs. Michael NIchols.

Is there somewhere else that it is pulling this salutation from?
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